SPANISH CRIMINAL RECORD CHECKS
GENERAL TERMS & CONDITIONS
1. Supplier identification
www.spanishcriminalrecordcheck.com is a site operated and run by Gareth Stonier with registered address in Spain at Avenida Benidorm 103, Esc 2, 1J. 03550 – Alicante.
2. Privacy Policy & Cookies
How to contact us
If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.
Email us at: info@scrcservices.com Call us: 0034 661 21 76 77
Or write to us at: Avenida Benidorm 103, Esc 2, 1J. Alicante – 03550 Spain.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office or equivalent in your country of residence.
3. Service information
Our service is open to any citizen throughout the world who holds or has held a valid passport and who wishes for
us, to obtain on their behalf a Spanish good conduct certificate, also known as a Spanish criminal record check, in Spanish a certificado de antecedentes penales via the Ministry of Justice in Spain.
4. Right to cancel
Once you have requested the service(s) relating to the procurement of the Spanish good conduct
certificate and/or a certified translation into English via the receipt by us of your email with the
application form duly completed and signed (an electronic or written signature will suffice), and the
Ministry of Justice in Spain having processed your request and/or the translator having prepared the
translation, you are required and obliged to pay the current price of £146.00 (or equivalent in Euros) in the case of the Spanish good conduct certificate, and an extra £44.00, in the event of requesting the certified
translation into English, or the equivalent amount in Euros according to the official exchange rate at the time. Payment is required within 7 working days after receipt of the payment request via email, by bank transfer or PayPal. A 5% surcharge is added in the event of payment by PayPal. No other forms of payment are accepted. Should payment not be received in accordance with this term we reserve the right to take any legal action necessary to recover payment as well as any legal costs incurred.
Should you wish to cancel your request after we have confirmed receipt you will be required to pay an administrative fee of £40 within 7 working days.
5. Notices
All notices you send us must be sent to the contact details on this site (www.spanishcriminalrecordcheck.com). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of
posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case
of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of
an email that the email was sent to the specified email address of the addressees.
6. Conclusion
These terms are governed by English law. Any contract for the purchase of services from this site and
any dispute or claim arising out of or in connection with any such contract will be governed by
English law. You and we both agree that the courts of England and Wales will have exclusive
jurisdiction. However, if you are a resident in Northern Ireland, you may also bring proceedings in
Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.
7. Applications from outside the EU or the United Kingdom
For applications from outside the EU or the United Kingdom, a deposit of £45 or €50 will be required to start the process of requesting a good conduct certificate, in advance with the remainder being due for payment once the certificate of good conduct and/or certified translation into English is ready.
8. Service Processing Times and Delays
We aim to obtain and provide your Spanish criminal record certificate within 1 to 3 working days from confirmation of your application and receipt of all information and documentation required to process your request.
The stated processing time is an estimated timeframe and may be affected by circumstances outside our reasonable control, including Spanish national or regional public holidays, temporary interruptions or delays affecting the Spanish Ministry of Justice or other relevant public authorities, technical failures affecting official systems, and other events of force majeure.
Where a delay occurs, we will make reasonable efforts to keep you informed and to complete the service as soon as reasonably practicable.
A delay beyond the estimated 1 to 3 working-day timeframe does not, by itself, entitle the customer to a refund. However, this does not affect any mandatory rights or remedies that the customer may have under applicable Spanish consumer protection legislation.
If the certificate has not been obtained or the service has not been completed within 15 working days from the date on which we sent confirmation that your application had been received and was ready for processing, you may contact us to request cancellation of the service and a refund of the amount paid, subject to any rights and obligations arising under applicable law.
Where a refund is legally due, it will be processed in accordance with the applicable legal requirements and, where required by law, using the same payment method originally used by the customer.